Frequently Asked Questions
1. What is Kaparay?
Kaparay is an online marketplace where you can buy and sell new or preloved South Asian clothing– from bridalwear and occasion outfits to casual ethnic wear.
2. How do I sell on Kaparay?
It’s simple:
- Create an account
- Upload clear photos & add a description
- Set your price
- Your listing is approved by our team and goes live
- When it sells, print the shipping label & post it
- You get paid within 5 working days after the buyer confirms receipt
3. How do I buy on Kaparay?
Browse the marketplace, filter by category or size, and add items to your cart. Secure checkout takes minutes. Your order will be shipped by the seller directly to your door.
4. What about expensive items?
For items over £1000, the seller may need to first ship the outfit to Kaparay HQ for verification. Once checked for quality & authenticity, we forward it securely to the buyer.
5. What payment methods do you accept?
We use secure payment gateways like Stripe and PayPal, so you can pay easily with debit/credit cards.
6. When do sellers get paid?
Once the buyer confirms delivery (or after a set period), sellers receive their payment within 5 working days.
7. Is Kaparay sustainable?
Yes! By giving beautiful South Asian outfits a second life, we’re reducing fashion waste and promoting sustainable, circular fashion.
8. Do I need an account to buy?
You can checkout as a guest, but creating an account lets you track orders, save favourites, and review sellers.